Cancellation Policy

Appointment times are limited and your business is deeply appreciated.  It is understood that life happens, and sometimes out of our control.  Please note that by scheduling an appointment you are accepting the terms of our cancellation policy:  If you need to cancel or change your appointment please do so at least 48 hours prior to the session start time to avoid a cancellation fee.  Your appointment time is reserved just for you, other clients are turned away to hold your appointment time.  Cancellations, changes, no-shows or missed appointments with less than 48 hours notice will result in full charges for the service scheduled.  This includes the equivalent deduction from gift certificates, packages, and promotions.

Late Arrival

Sometimes being late is outside of our control. Every effort will be made to accommodate a late arrival by performing as much of the service as possible without compromising exceptional service to other clients.  Please plan ahead and make sure you have the correct address and directions, allow time for any traffic slow downs. Sessions not able to be performed due to a late arrival will be charged in full.

If you need to cancel, change, or reschedule your appointment, please call or text (206) 250-0550 or email at least 48 hours before your appointment time.  You may also manage your appointment online here.